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Frequently Asked Questions

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Account Opening

Account Opening

What would be the course of action, in case of my death?

In an unfortunate demise of the account holder, the course of action is as follows:

  • In case of the account being held jointly the other joint account holder can continue to operate the account.
  • In case of when the account is held in a single name, all assets shall be transferred to your legal heir and successor subject to the legal process and regulations applicable to your holdings and estate.
    Please Note: The legal heir or successor, whosoever maybe, should provide a proof to that effect.

Who can invest using Kristal.AI?

Residents and Citizens globally who are 18 years of age or older can invest using Kristal.AI in SINGLE / JOINT name.

We also support minor accounts with all necessary documentation of the legal guardian and the minor.

However, we are currently unable to extend our offerings to US persons.

How do I open an account with Kristal.AI?

Please refer to our client service guide respective to your country of residence for complete guidance from opening an account to funding.

Singapore

HongKong

India

Worldwide

Do I need to open a brokerage/custody account on my own?

NO! Every Account with Kristal.AI opened for a Retail Investor is associated with an underlying Broker and through the Broker custodial services, both of which are enabled automatically for the Customer.

Accredited investors with an existing broker or Private Bank account, please write to us at support@kristal.ai and we shall get in touch to discuss the most appropriate solution for you. Please remember to provide your (Whatsapp) contact number and Broker/Bank Name.

What is KYC?

KYC (Know Your Customer) is a common effort all regulated financial institutions should take before providing products and services to their clients.

KYC allows us to appropriately identify you and understand you.

KYC is done once at the start of the relationship and then every 2 years unless there is a change in the Customers profile.

What documents do I need to Sign Up with Kristal.AI?

The documents required for completing the Kristal.AI application process is based on your country of residence. All clients are required to some basic information as per their country’s KYC standards.

Singapore residents can provide their IC/FIN and authorise Kristal.AI to extract the required information from MyInfo (Government controlled database).

India residents need only provide their Date of Birth and relevant identifier ID (e.g. PAN) and authorise us to extract the required information from CKYC (Centralised KYC database).

In other jurisdictions, we require Users to submit soft copies of the following documents:

  • ID proof (Passport / National ID)
  • Address proof (Bank Statement / Utility Bill)

What is the difference between a Retail Investor and an Accredited Investor?

All Customers of Kristal.AI are considered Retail Investors.

Customers meeting the following criteria may choose to opt-in to be classified as Accredited Investors / Private Wealth Customers, by providing supporting documents and signing the “Accredited Investor Opt-In Agreement”

Criteria:

  • Annual Income in preceding year is Singapore Dollars 300,000/- (or equivalent in foreign currency); OR
  • Total Net Worth is Singapore Dollars 2,000,000/- (or equivalent in foreign currency), of which Singapore Dollars 1,000,000/- (or equivalent in foreign currency) is held in financial assets (Liquid Net Worth).

Supporting Documents:

  • Previous years tax returns
  • Bank / Broker Statement + Property / Business ownership proof
  • Certificate from Chartered Accountant (acceptable for India residents only)

How to link my existing Interactive Broker account to Kristal?

If you have an existing Interactive Brokers account opened before August 2017, you can link it to Kristal.AI.

For worldwide clients except for Hong Kong, please click Here.

For Hong Kong clients, please click Here.

What are the agreements that I have to sign?

Kristal.AI and its Customers are bound by the following Terms and Agreements.

Customers who have completed the onboarding process can download the Client Agreement they would have read and accepted from within their profile section as well.

Client Agreement

Terms of Service

Privacy Policy

Investment Policy Statement

I finished signing up on Kristal.AI. How soon can I start investing?

Once you have completed the KYC process, the Compliance Team will verify and approve your account in 2 working days. You will receive an e-mail notification stating that your account is ready for funding. All you now have to do is add funds to your account and start investing in the Kristal of your choice!

Can I create a joint account on Kristal.AI?

YES! You can open any of the Accounts offered by Kristal.AI in Joint name.

Each of the holders is required to complete the signup and onboarding/KYC and risk profile process.

Please note only the Primary account holder shall be able to view the account and provide instructions/transactions with respect to the account.

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Change your country to India?

You’re now visiting Kristal.AI Worldwide.
To explore diverse offerings in Indian and global products, select India as your country.

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India

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Singapore

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Accredited Investor Declaration

This is offered only to Accredited and Institutional Investors as defined under the Securities and Futures Act, Chapter 289 of Singapore (“Act”), which broadly comprises of regulated financial Institutions, large corporates, high net worth individuals and sophisticated investors.

An Accredited Investor is an individual
  • Whose net personal assets exceed in value SGD 2 million (or it’s equivalent in a foreign currency) with value of his/her primary residence capped at SGD 1 million, or
  • Whose financial assets (net of any related liabilities) exceed in value SGD 1 million (or it’s equivalent in a foreign currency), or
  • Whose income in the preceding 12 months is not less than SGD 300,000 (or it’s equivalent in a foreign currency)

I agree to opt-in as Accredited Investor and will submit required documentation to confirm the same.

< Back Proceed as Private Wealth

Wealth Management Solutions
Retail Investor
  • Access to curated ETF and ETF baskets
  • Automated rebalancing
  • Email and WhatsApp support

Sign Up as Retail

Private Wealth
  • Tailor-made multi-asset portfolio
  • Advisory across multiple Private Banking accounts
  • Trade ideas as per your views
  • Dedicated Relationship Manager

Proceed as Private Wealth

Accredited Investor Declaration

This is offered only to Accredited and Institutional Investors as defined under the Securities and Futures Act, Chapter 289 of Singapore (“Act”), which broadly comprises of regulated financial Institutions, large corporates, high net worth individuals and sophisticated investors.

An Accredited Investor is an individual
  • Whose net personal assets exceed in value SGD 2 million (or it’s equivalent in a foreign currency) with value of his/her primary residence capped at SGD 1 million, or
  • Whose financial assets (net of any related liabilities) exceed in value SGD 1 million (or it’s equivalent in a foreign currency), or
  • Whose income in the preceding 12 months is not less than SGD 300,000 (or it’s equivalent in a foreign currency)

I agree to opt-in as Accredited Investor and will submit required documentation to confirm the same.

Proceed as Private Wealth

THEMATIC STRATEGIES

Enabling clients to invest in trending themes like FAMANGThe FAMANG Kristal invests in Facebook, Apple, Amazon, Netflix and Alphabet’s Google stocks. Assets are carefully chosen by an algorithm in order to deliver a superior returns based on past performance. The strategy is rebalanced every quarter., TECHGlobal Technology ETFs is a genetic algorithmic strategy focussed specifically on the Technology sector., ESGProvides exposure to higher rated environmental, social, and governance (ESG) companies while accessing large- and mid-cap stocks in Europe, Australia, Asia and the Far East., etc. with a single click or just create your own thematic basket.

Future-proof your portfolio and capture emerging investment themes.

OVERVIEW

Explore and Identify

Select from a range of expertly designed trending and diverse themes

Efficient Execution

Enabling easy exposure to your preferred themes without the hassle and costs of individual security selection and execution

Only the Best

A ready-made collection of Kristals that derive the best of the specific asset class or theme

Unique Mix

An optimised blend of ETFs and individual counters, enhancing efficiency and profitability
Contact our Relationship Manager
ALTERNATIVE INVESTMENTS

Diversify your portfolio with exclusive Private Equity, Pre-IPO deals, VC Funds & other investments like Bitcoin, Gold, Hedge Funds and many more.

Kristal fractionalizes difficult-to-access deals and opportunities.

OVERVIEW

Instant Access

A wide range of alternative asset classes such as Gold, Bitcoins, Hedge Funds and many more; readily made available

Risk Management

Enables investments in diversified assets hence spreading the risk

Easy Tracking

Enables you to get a consolidated view of investments in all assets at one place, hence facilitating easy monitoring and tracking

Exclusive Deals

Access to exclusive Venture Capitalist, Startup as well as pre-IPO investment opportunities

Low Investment Tickets

Facilitates fractionalization of investments in deals
Contact our Relationship Manager
FUNDS PLATFORM

Professionally managed funds with active investment strategies, screened for you by our investment committee to diversify your portfolio.

Enabling clients to access exclusive investment strategies. View Funds

OVERVIEW

Access

Provides Access to Professional Fund Managers

Low Investment Tickets

Facilitates fractionalization of investments in funds

Diversity

A wide spectrum of investment strategies ranging from Arbitrage to Credit to Hedge Funds and many more

Fees

No additional costs are charged by Kristal.AI

Exceptional Performance

Funds with an impressive track record and potential for high profitability

Leverage

Benefits from insights of the expert selection and advisory team

Easy Management

No time consuming management of portfolios
Contact our Relationship Manager
TAILOR-MADE PRODUCTS

Customize products based on your market outlook and specific needs across equities, bonds, gold and more.

For investors looking to enhance portfolio yield based on market views.

OVERVIEW

Enhanced Earnings

Structures with potential to enhance portfolio yield based on market movements

Customization

Product features can be designed to articulate investor views

Fees

A flat and transparent fee structure like nowhere else

One-Click Access

A single feature ‘Ideas’ enables you to access recently launched and trending market opportunities
Contact our Relationship Manager
BUILD YOUR OWN KRISTAL

Can’t find what you are looking for? Create your own exclusive investment strategy with risk management & periodic reporting.

For seasoned investors who prefer to design their own portfolio.

OVERVIEW

Empowered Investing

Enables clients to create their own custom portfolio based on their unique needs

Unlimited Choice

Access to all possible exchange traded assets

Flexible Management

Flexibility in delegating the portfolio management role to us or actively taking up the day to day investment decisions, in your custom Kristal

Custom Fee Structure

A simple, transparent and a customized fee structure

Access to Expertise

Custom performance reporting as well as advisory support
Contact our Relationship Manager