Frequently Asked Questions

Please click here see the funding instructions for clients based in different jurisdictions.

There is NO prescribed minimum investment amount. We would recommend Retail Investors to begin their wealth management journey with USD 5,000/-.

Funds transfers usually don’t take very long. We have observed, transfers initiated in SGD or HKD reach us on the same day or a day later. Transfers in other currencies (INR, USD, EUR, GBP and AUD) can take between 2 to 5 days from date of transfer.

We aim to keep you updated of your funds’ transfers through the in-app notifications. However, please write to us on support@kristal.ai in case of any concerns.

Including the Funds Transfer ID (you would/should create within Kristal.AI) allows us to track your inward efficiently. We also match inwards basis account name, but that could take some time. The missing Funds Transfer ID should not result in a failed transfer but may result in a delay in the funds being applied to your Account.

Please email us on support@kristal.ai and provide your Funds Transfer ID and Bank Transfer details. This will help us in tracking your transfer.

In any international funds transfer there are a few financial services providers and banks involved. The flow of funds can be simplified as follows:

Sender Bank > Sender Bank Intermediary/Correspondent > Receiver Bank Intermediary / Correspondent > Receiving Bank

Money Sent (USD 1,000) – Money Recd (~USD 970) = Total Fee (~USD 30)

DBS, Singapore (Development Bank of Singapore, Singapore branch) is the Trustee Bank used by Kristal to facilitate Customer deposits and withdrawals i.e. Receiving Bank. We have agreed on a fee of maximum SGD 10 (~USD 8) for all inwards and they do not charge anything more than that.

The balance (~USD 22) is retained by Sender Bank and/or Sender Bank Intermediary.

We recommended you instruct your bank to apply all charges to your own account, as this would provide visibility of the Sender Bank and Sender Bank Intermediary charges. Failure to do so, may result in you seeing only a portion of the ~USD 22 in your account statement and leave you wondering, “Where did the rest go?”

You can add funds to your Accounts with Kristal.AI in multiple currencies as follows:

• Singapore residents (SGD, USD, HKD, AUD, EUR, GBP)
• Hong Kong residents (HKD, USD, SGD, AUD, EUR, GBP)
• India residents (USD)
• Others (USD, AUD, EUR, GBP, SGD, HKD)

Please remember to provide your Kristal ID, Kristal account number or Funds Request ID in the notes to ensure quick processing.

Please send an email to support@kristal.ai with the following details:

• Account Name (this should be same as Kristal.AI account holder name)
• Account Number
• Account Type
• Account Holders Address
• Bank Name
• Bank Branch and Address
• SWIFT / BIC / IBAN / IFSC (if applicable)
• Correspondent Bank details (if applicable. Please check with your Bank)
• Withdrawal Currency
• Withdrawal Amount
• Withdrawal Reason”

Once you have sent your withdrawal request, you will receive the funds in your bank account in upto 4 days depending upon the Withdrawal Currency chosen and your bank processing time.

We shall process the request on the same day or the next day (if the request is received after usual bank working hours).

Customers having a Managed Investment Account, can transfer the assets held in such account to a different another Broker/Custody account, subject to the process defined by the Managed Investment Account provider.

Customers with other types of Accounts with Kristal.AI are currently unable to transfer assets and will have to sell the asset and then transfer funds.