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Frequently Asked Questions

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Security and Privacy

How do you protect my information?

Kristal.AI takes management and security of customer information very seriously. We use best-in-class data security measures (encryption, firewalls, anti-virus software, login protocols, etc). Further, we split and segregate the information across multiple databases to limit the impact of a data breach, however improbable it may be.

You can access our Privacy Policy here.

What happens to my investments if Kristal.AI shuts down?

Kristal.AI and its related entities are well capitalised and regulated.

However, in the unlikely scenario that the company has to shut down, rest assured your investments shall remain safe. All client monies/assets managed by Kristal.AI are held in separate accounts in the respective client’s name and are not mixed up with the companies’ assets.

I see that Kristal.AI uses brokerage firms to facilitate my investments. What happens if those firms shut down?

Kristal.AI has partnered with two brokerage firms: Interactive Brokers and Saxo Capital Markets to facilitate global investments for its Customers.

Interactive Brokers is a U.S.A. headquartered brokerage firm and the largest electronic trading platform in the U.S. (by a number of daily average revenue trades). Interactive Brokers uses the custody services of HSBC to safeguard Customers assets.

Saxo Capital Markets Pte Ltd (‘Saxo Markets’) is a company authorised and regulated by the Monetary Authority of Singapore (MAS) and is a wholly-owned subsidiary of Saxo Bank A/S, headquartered in Denmark. Saxo uses Citibank’s global custody services.

Both of these firms are globally trusted names in the investment industry. However, in the unlikely scenario that either of the firms shuts down, be rest assured that your investments shall remain safe. All client monies/assets managed by brokers are required to be held in separate accounts tagged to the client and are never mixed up with the brokers’ own assets.

Kristal.AI will take all the necessary steps to ensure your investments do not suffer. We will transfer your holdings to another broker, in accordance with the applicable legal and regulatory requirements.

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Hong Kong




Accredited Investor Declaration

This is offered only to Accredited and Institutional Investors as defined under the Securities and Futures Act, Chapter 289 of Singapore (“Act”), which broadly comprises of regulated financial Institutions, large corporates, high net worth individuals and sophisticated investors.

An Accredited Investor is an individual
  • Whose net personal assets exceed in value SGD 2 million (or it’s equivalent in a foreign currency) with value of his/her primary residence capped at SGD 1 million, or
  • Whose financial assets (net of any related liabilities) exceed in value SGD 1 million (or it’s equivalent in a foreign currency), or
  • Whose income in the preceding 12 months is not less than SGD 300,000 (or it’s equivalent in a foreign currency)

I agree to opt-in as Accredited Investor and will submit required documentation to confirm the same.

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